The secret to really being customer obsessed

Customer obsession is another one of our Amazon Leadership Principles. (See past posts about ownership and how to commit when you disagree). It’s one of the things that I really
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Doing this one thing for 2 minutes will lower your anxiety

No one feels great all of the time. But you don’t have to let the bad days take over and turn into bad weeks and bad jobs. There are always
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Don’t do this if you already know exactly how to reach your goals

It’s that time of year at work where teams are putting together their business plans for the following year. We request and justify headcount, talk about growth opportunities to support
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Are you owning your career?

Ownership is one of the leadership principles that is required to make it at Amazon. The ownership principle is stated as: Leaders are owners. They think long term and don’t
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The cause of unnecessary frustration

Thinking things SHOULD be different is the reason we have so many unnecessary problems. It looks like:  I should not have eaten so much.  He should be helping around the
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5 Reasons You Should NOT Hire a Coach

When people find out I’m a life coach, most of them say something witty about needing to hire me because their life is a mess. We then both laugh and
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